Tandem Diabetes Care issues insulin pump power adapter safety warning

By Editor
6th February 2020
Insulin pumps

A warning has been issued to users over a “potential safety” problem with the power adapter used with insulin pumps made by Tandem Diabetes Care.

The issue involves the A/C power adapters for the t:slim X2™ Insulin Pump which have been known to break apart, exposing the metal prongs contained within the adapter.

If the exposed metal prongs are touched when the adapter is plugged into an electrical wall outlet this could cause an electrical shock.

In a field notice, issued by Tandem Diabetes Care in October 2019, the company said: “Tandem has worked in conjunction with the supplier that manufactures the power adapter to investigate the cause for the defective adapters, and to implement a change to the manufacturing process to enhance the power adapters to prevent the issue from recurring.

“The supplier has implemented corrective actions to resolve the product quality issue and along with this letter you will find a replacement adapter that has been manufactured under the new process.”

The products thought to be affected are the t:slim X2 insulin pump with Dexcom G5™ Mobile CGM and the t:slim X2 insulin pump with Basal-IQ™ technology distributed by Air Liquide Healthcare in the UK.

Every user should have received a free replacement adapter.  If not, please contact Air Liquide Homecare at 0800 012 1560 or diabetes.info@airliquide.com.

Users of the devices are being advised to discard or destroy the power adapters that came with the insulin pump and to complete an online form so Tandem Diabetes Care can maintain records for the disposal process.

For customers in the UK to confirm discarding the adapters, please visit the online form, click here.

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