Thousands of users praise the Roche customer careline

By Editor
12th May 2021
Education, Self management Self-monitoring of blood glucose Technology

More than 10,000 people took advantage of the “exceptional” Roche Diabetes Care Customer Careline over the course of the pandemic in 2020.

The Careline is open 24 hours a day for customers and healthcare professionals who might have questions or require technical support for Accu-Chek blood glucose meters, finger prickers and insulin pumps.

Andrew Watson is the Careline Team Manager at Roche

Roche Diabetes Care recently carried out a survey among users and 100 per cent of healthcare professionals said they had been satisfied or very satisfied with the service they had received.

A total of 95 per cent of people with diabetes said they were satisfied or very satisfied with one survey participant saying the Careline team had been “interested in ensuring that my needs were met and happy to find solutions to any difficulties raised”.

Another survey respondent called the service “exceptional” and added: “I find the service and staff very, very helpful and nothing is too much trouble. Would like to say a big thank you to all the team.”

Andrew Watson, Careline Team Manager said: “Our vision at Roche Diabetes Care is to help people with diabetes everywhere in the world manage their condition better. Our pioneering products have been designed to do just that, but from time-to-time people might have a question about the technology or need further guidance.

“We’re thrilled that our Customer Careline, which is operational 24 hours a day, has helped so many people, particularly during 2020, which was a challenging year for so many people. I would also like to take this opportunity to thank the team for all their hard work.”

In addition to the phone service, Roche also provides a Frequently Asked Questions page and a Customer Service section.

Photo by Magnet.me on Unsplash

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