Purpose

www.diabetestimes.co.uk(each of and together the “Sites”) is owned and operated by Orange Juice Communications, Harborough Enterprise Centre, Suite 105, Compass Point Business Park, Northampton Road, Market Harborough, Leicestershire, LE16 9HW (“we”, “us”, “our”).

We are committed to protecting and respecting your privacy and this Privacy Policy (together with our Terms and Conditions and any other documents referred to therein) sets out how we process the personal data of each visitor and customer (resident in the European Union) to the Sites, where such personal data is provided to us through any of the Sites, via email communication and any branded pages on third party platforms (such as Facebook or YouTube). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By ticking the box where indicated on the Sites, submitting your personal data to us, and using our services you agree to the terms and practices described in this Privacy Policy.

For the purpose of the Data Protection Act 1998, the data controller is Orange Juice Communications with registration number Z3613413.

If you have any questions about this Privacy Policy, please contact claire.jelley@ojpr.co.uk. We may amend this Privacy Policy at any time. Any changes we may make will be posted on this page, so please check back frequently. Your continued use of the Website and our services after posting will constitute your acceptance of, and agreement to, any changes.

1. What is Personally Identifiable Information (PII) / Personal Data?

Personal data or PII means any information relating to a person who can be identified either directly or indirectly by that information; it may include name, address, email address, phone number, credit / debit card number, IP address, location data, purchase history (“Personal Data”).

2. Information We May Collect From You

2.1 We may collect and process the following data from you:

• Information you provide to us – this include:
  • Information provided at the time of registering to use our Sites, for the use of our services, posting material, submitting testimonials, reviewing products, raising quotes or general enquiries, completing an offer submission, entering a competition or requesting further services. We may also ask you for information when you report a problem with our Sites or regarding the products and services provided by us.
  • Sensitive Personal Data concerning health matters from or about you if you disclose such information on our Sites (when signing up for an account with us, making enquiries or otherwise). This includes information relation to your health condition, treatments and medications you make take and healthcare and medical devices you may use.
  • If you contact us, we may keep a record of that correspondence and/or any video or audio uploads or telephone calls
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Sites and of the fulfilment of your orders.
  • Payments details including but not limited to the name on your bank card, the invoice address and partial card number.
• Information we collect about you – When you visit the Sites we may automatically collect information about your computer or device, including your IP address, information about your visit, your browsing history, and how you use the Sites. This information may be combined with other information you provide to us, as described above.
• Information we receive from other sources – We are also working closely with third parties (including, for example, business partners, including pharmaceutical companies, advertising networks, analytics providers, and search information providers) and may receive information about you from them. This may be combined with other information you provide to us, as described above.

3. Our Newsletter

3.1 On registration, you opt-in to receive email newsletters as part of your subscription.

3.2 In order to unsubscribe from our newsletter please select the “unsubscribe” option in your welcome email (or any subsequent newsletter emails). Please note this is an automated service and as such we cannot be responsible for any errors which may occur in submitting your unsubscribe request. Please contact us at claire.jelley@ojpr.co.uk if you require any assistance with unsubscribing.

4. Medical Information

4.1 You should be aware that information captured via our Sites may be viewed by our medical team. None of this information will be passed to any other person except for:

• disclosure for the prevention of crime;
• in accordance with applicable law;
• compliance with the direction of any regulatory or governing bodies;
• for the purposes of preventing injury or harm to you as the data subject;
• or when registering to receive services or take part in clinical trials/surveys, to the responsible organisation(s).

5. Purposes For Which We Process Data

5.1 We will only process your Personal Data, in accordance with applicable law, for the following purposes:

• creating and maintaining your customer account, if you become a registered customer with us;
• handling and fulfilling your requests, if you request goods and/or services
• offering our services to you in a personalised way, for example, we may provide you with information, products or services that you request fro

6. Disclosure of your Information

6.1 There are circumstances where we wish to disclose or are compelled to disclose your Personal Data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure to:

• our subsidiaries, branches or associated offices;
• our selected marketing agents, where you submit testimonials about us and/or the Sites, in order for those agents to publish such testimonials via various media (which may include online and printed publications and/or film);
• our outsourced service providers and suppliers to facilitate the provision of goods and/or services to you, together with such other goods and/or services as we and/or they feel may interest you;
• to research organisations where the information has been anonymised and aggregated;
• our advertising partners who enable us to deliver personalised ads to your devices or similar advertising;
• analytics and search engine providers that assist us in the improvement and optimisation of the Sites. Your Personal Data is generally shared in a form that does not directly identify you;
• third party analytics providers that assist us in establishing trends amongst our users based on the information you provide to us and generating associated content (for example, news articles and/or social media posts);
• selected third party service providers in order to share the statistical and analytical information generated above, in an anonymised and aggregated format only;
• third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
• another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. In the case of a merger or sale, your Personal Data will be permanently transferred to a successor company;
• public authorities where we are required by law to do so;
• if required, in order to receive legal advice; and
• any other third party where you have provided your consent.

7. International Transfer of Personal Data

7.1 We may transfer your Personal Data to a third party in countries outside the country in which it was originally collected for further processing in accordance with the purposes set out above. In particular, your Personal Data may be transferred throughout our group and to our outsourced service providers located abroad. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means. Please contact claire.jelley@ojpr.co.uk for a copy of the safeguards which we have put in place to protect your Personal Data and privacy rights in these circumstances.

8. Retention of Personal Data

8.1Your Personal Data will be retained until your last use of our services and normally for a period of three years thereafter, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. However, we will not retain beyond this period any of your Personal Data that is no longer required for the purposes set out in this Policy. The retention of your Personal Data will be subject to periodic review.

8.2We may keep an anonymised form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

8.3Please contact us at claire.jelley@ojpr.co.uk if you would further details about our data retention periods.

9. Data Subject Rights

9.1Data protection law provides Data Subjects with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, their Personal Data. Data Subjects also have the right to lodge a complaint with the relevant data protection authority if they believe that their Personal Data is not being processed in accordance with applicable data protection law.

10. Data Subject Rights

10.1.Data protection law provides Data Subjects with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, their Personal Data. Data Subjects also have the right to lodge a complaint with the relevant data protection authority if they believe that their Personal Data is not being processed in accordance with applicable data protection law.