Alert issued over Roche insulin pump

By Editor
21st September 2017
Medical devices, Pharmaceutical

A medical alert has been issued to healthcare professionals and users of an insulin pump.

In an urgent field safety notice, manufacturers Roche advised there have been reported problems with the Accu-Chek® Insight system.

The company said: “We would like to inform you about feedback we have received from a small number of people using the Accu-Chek Insight insulin pump system. Customers reported that their pump displayed an E-7 error message.

“This error message could not be resolved by a battery change and a pump self-test as advised as the first step in the manual. In such an instant, the alarm functions of the pump might not be fully available.”

The Accu-Chek Insight insulin pump system has three built-in alarm functions, an acoustic alarm, a vibration alarm, and visual notifications which users receive on the pump and handheld display.

If the issue occurs, the acoustic or vibration alarm functions could potentially be impacted and no alarm signal can be heard or felt. If an alarm is missed or not heard while sleeping it can potentially lead to an insulin under-delivery which could result in a hyperglycaemic event.

Roche said it has “identified the root cause of this issue” and have started to “implement the appropriate corrections”.

People who rely on the pump are being advised to ensure the alarm functions and handheld displays are working correctly. If an E-7 error message shows up on the pump there are instructions to follow in the manual. The issue only affects the Accu-Chek Insight insulin pump system and other Roche devices are not impacted at all.

If people have any questions they can contact the Accu-Chek Pump Careline on 0800 731 2291 or email the Roche care team.

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